Terms and Conditions of Service

These Terms and Conditions of Service (the "Terms") govern the access and use of the NOOVA platform, including its chatbot services, automation, artificial intelligence, and integrations with third-party platforms such as Meta, Google, and own websites.

By creating an account, using the free plan, or contracting a paid plan, the user ("Customer" or "User") expressly accepts these Terms and the corresponding Privacy Notice.

1. Who we are

NOOVA is a commercial name operated by Fernando José López Fernández, an individual with business activity, domiciled in Puebla, Mexico, and in the process of incorporation as a legal entity. In the event of a change in the contractual holder, users will be notified in a timely manner.

2. Key Definitions

Service: Technological platform that allows creating and managing chatbots, automations, and communication flows.
Customer Data: Information, messages, contacts, events, and contents provided or generated by the use of the Service.
Third-Party Platforms: External services integrated into the Service, including but not limited to Meta (Facebook, Instagram, WhatsApp), Google, and web providers.
Data Processors: Providers that process personal data on behalf of NOOVA.

3. Service Description

NOOVA provides automation and messaging tools for digital platforms, including:

Chatbots for Facebook, Instagram, and WhatsApp.
Integrations with websites and forms.
Features based on artificial intelligence.
Analytics and reports.

The operation of certain features depends on the access, availability, and policies of Third-Party Platforms.

4. Use of third-party platforms (Meta, Google, and Web)

4.1 Meta (Facebook, Instagram, and WhatsApp)

The User acknowledges that the use of the Service through Meta platforms is subject to the policies, terms, and conditions of Meta Platforms, Inc. NOOVA acts as a technological provider and does not control said platforms.

Meta may suspend, limit, or revoke access for reasons beyond NOOVA's control.
In such cases, NOOVA will not be responsible for Service interruptions derived from Meta's decisions.

4.2 Google

By integrating Google services (e.g., Google Calendar), the User authorizes NOOVA to access and process data according to the granted permissions.

The revocation of such permissions by the User may affect the availability of certain functions without liability for NOOVA.

4.3 Own websites and channels

When the Service is used on websites, landing pages, or forms, the User is responsible for informing their own end users about the use of automated technologies and the processing of personal data in accordance with applicable legislation.

5. Accounts, eligibility, and responsibilities

The User declares to be over 18 years old and have the legal capacity to contract. The User is responsible for:

The truthfulness of the information provided.
The proper use of the Service.
Compliance with the policies of Third-Party Platforms.

6. Permitted use and prohibitions

It is strictly prohibited to use the Service for:

Sending spam or unauthorized communications.
Illegal, deceptive, or fraudulent content.
Identity theft.
Processing sensitive data without a legal basis.
Activities that infringe the policies of Meta, Google, or any third party.

NOOVA may suspend or cancel accounts that violate these provisions.

7. Artificial intelligence and limitation of liability on content

The Service may use artificial intelligence models to generate responses or classify information. The User acknowledges that:

Generated responses may contain errors.
NOOVA does not guarantee the accuracy of the generated content.
The User is solely responsible for validating critical information before making decisions.

8. Personal data and privacy

Between the User and NOOVA, Customer Data is the property of the User.
NOOVA acts as a data processor and processes data solely in accordance with the User's instructions and its Privacy Notice.
NOOVA does not use Customer data to train public artificial intelligence models without express consent.

9. Data deletion

The User may request the deletion of their data in accordance with NOOVA's User Data Deletion Policy, including through the account Deletion Center, public deletion channels, or support email. When applicable, NOOVA will also handle deletion requests sent by platforms like Meta.

10. Service Availability

The Service is provided "as is" and "as available." NOOVA does not guarantee uninterrupted availability or the permanence of third-party integrations.

11. Intellectual property

NOOVA retains all rights to the platform, software, trademarks, and documentation. The User grants NOOVA a limited license to host and process their content exclusively for the provision of the Service.

12. Limitation of liability

To the maximum extent permitted by law, NOOVA's total liability is limited to the amount actually paid by the User in the twelve (12) months prior to the event that gave rise to the claim.

13. Indemnification

The User agrees to hold NOOVA harmless against claims arising from:

Improper use of the Service.
Breach of laws or third-party policies.
User content or communications.

14. Modifications

NOOVA may modify these Terms. Material changes will be notified at least 15 days in advance. Continued use of the Service implies acceptance of the changes.

15. Applicable law and jurisdiction

These Terms are governed by the laws of the United Mexican States. For any controversy, the parties submit to the jurisdiction within the competent courts of Puebla, Mexico.

16. Contact

Data Controller: Fernando José López Fernández, operating under the commercial name "Noova".
Address: 9 Sur 910, Colonia Centro Histórico, Puebla, Puebla, C.P. 72000, Mexico.
Privacy Email: support@ianoova.com
Phone: (222) 112–7249